# FAQ

## Do you have mobile apps for on the go?

Yes, go to <https://www.babystats.org/> and see the different options for tracking.

## Are you on Alexa?

Yes, go to babystats.org and click on the Alexa link to enable. You can also view our Alexa Help here [Phrases](https://babystats.gitbook.io/help/alexa/phrases)

## Are you on Google Assistant?

Yes, go to babystats.org and click on the Google link to enable. You can also view our Google Assistant Help here [Phrases](https://babystats.gitbook.io/help/google/phrases)

## Are you on Bixby?

Yes, go to the Bixby marketplace to enable Baby Stats. You can also view our Bixby Help here [Phrases](https://babystats.gitbook.io/help/bixby/phrases)

## Why does Google say I'm a guest?

A user's verification status can have a value of `GUEST` or `VERIFIED`. At the start of each conversation,  Google sets the user's verification status based on a variety of indicators when the conversation starts. As one example, a user logged in to the Google Assistant on their mobile device has a verification status of `VERIFIED`.

The following are possible reasons for a user to have a verification status of `GUEST`:

* The user has [personal results](https://support.google.com/googlehome/answer/7684543) turned off.
* The user disabled their [Web & App Activity](https://support.google.com/googlenest/answer/7382500). Keep in mind that some users may have this setting disabled at the domain level.
* If a device has Voice Match enabled, and the match fails or the user invokes the Assistant without using their voice (such as a long press on a Google Home).
* The user isn't signed in.

So, how do you fix?

* Ensure you have [personal results](https://support.google.com/googlehome/answer/7684543) turned on
* Ensure you have enabled [Web & App Activity](https://support.google.com/googlenest/answer/7382500)
* Ensure you have voice matching configured
  * <https://support.google.com/assistant/answer/9071681>
  * For every conversation with the Google Home, it attempts to match your voice with a Google Account stored on the device. If there is no trained voice on the device or if there is at least 1 voice trained on the device and its not your voice, it treats you as a GUEST.
* The above 3 steps need to happen for any Google account you plan to use with Baby Stats. This is because Google Home attempts to recognize a voice, and ties a voice to an account.
* Invite anyone else.&#x20;
  * Return to the Google Home app. Then "Invite others who use your devices".&#x20;
  * Once you complete the registration process on the device and enable voice matching for the second user, Google will no longer treat them as a GUEST. HOWEVER... You now have 2 Baby Stats accounts on the device. One for each Google account you've now configured.&#x20;
  * The next step will be to link those accounts together. You will need to tell Baby Stats how to join those accounts together.
* &#x20;Link all your Baby Stats accounts together.&#x20;
  1. On the first account, say "Ok Google, talk to baby stats to get ID." this will return to you an identifier that us your unique account numnber for Baby Stats.&#x20;
  2. Open up the Google Assitant on the second account (it's easiest to use their phone and type)
     1. &#x20;"Ok Google, talk to baby stats to set ID ####", where #### is the unique ID from the main account.&#x20;
     2. More information on data sharing is here. [Data Sharing](https://babystats.org/help#datasharing).

## How do I set my ID or share with other devices?

Yep, you can share your ID with any device or any account.

&#x20; [Sharing Data](https://babystats.gitbook.io/help/sharing-data)