FAQ

Why does Google say I'm a guest?

A user's verification status can have a value of GUEST or VERIFIED. At the start of each conversation, Google sets the user's verification status based on a variety of indicators when the conversation starts. As one example, a user logged in to the Google Assistant on their mobile device has a verification status of VERIFIED.

The following are possible reasons for a user to have a verification status of GUEST:

  • The user has personal results turned off.

  • The user disabled their Web & App Activity. Keep in mind that some users may have this setting disabled at the domain level.

  • If a device has Voice Match enabled, and the match fails or the user invokes the Assistant without using their voice (such as a long press on a Google Home).

  • The user isn't signed in.

So, how do you fix?

  • Ensure you have personal results turned on

  • Ensure you have enabled Web & App Activity

  • Ensure you have voice matching configured

    • For every conversation with the Google Home, it attempts to match your voice with a Google Account stored on the device. If there is no trained voice on the device or if there is at least 1 voice trained on the device and its not your voice, it treats you as a GUEST.

  • The above 3 steps need to happen for any Google account you plan to use with Baby Stats. This is because Google Home attempts to recognize a voice, and ties a voice to an account.

  • Invite anyone else.

    • Return to the Google Home app. Then "Invite others who use your devices".

    • Once you complete the registration process on the device and enable voice matching for the second user, Google will no longer treat them as a GUEST. HOWEVER... You now have 2 Baby Stats accounts on the device. One for each Google account you've now configured.

    • The next step will be to link those accounts together. You will need to tell Baby Stats how to join those accounts together.

  • Link all your Baby Stats accounts together.

    1. On the first account, say "Ok Google, talk to baby stats to get ID." this will return to you an identifier that us your unique account numnber for Baby Stats.

    2. Open up the Google Assitant on the second account (it's easiest to use their phone and type)

      1. "Ok Google, talk to baby stats to set ID ####", where #### is the unique ID from the main account.

      2. More information on data sharing is here. Data Sharing.

How do I set my ID or share with other devices?

Data Sharing/Sync with other devices:

  • Ok Google, ask baby stats to:

    • get ID

      • You can enter this ID into the mobile apps, or set it on another device.

    • set ID #####

      • Where ##### is the ID of the account you want to track.

      • It is recommended you type this to Google and not try to speak it.

Why doesn't Google remember me?

For every conversation with the Google Home, it attempts to match your voice with a Google Account stored on the device. If there is no trained voice on the device or if there is at least 1 voice trained on the device and its not your voice, it treats you as a stranger. If your device is treating you as a stranger it will appear to Baby Stats that you are a new account every time you speak to Baby Stats. This isn't something we can fix on our side. It requires configuration on the device itself. If you want more information on Voice Matching click this link https://support.google.com/assistant/answer/9071681 Likely what is happening is the device is treating you as a stranger.

Another common issue are the settings under Activity Controls that control how the Google Home remembers you. If those settings are not configured correctly the Google Home will not remember who you are between conversations.

https://support.google.com/googlenest/answer/7382500

The high level explanation to fix is to configure your account's activity controls (https://support.google.com/googlenest/answer/7382500), then train your voice using the Google Home app on your phone. Then use the set ID command within Baby Stats to link all the accounts on your Google Home. Data Sharing. Below will give you more in depth steps to configure it.

  1. Verify your activity controls are correct (https://support.google.com/googlenest/answer/7382500)

  2. Ensure the main/default account is configured on the Google Home and that persons voice is trained on the device.

    1. You can do this from inside the Google Home mobile app. Open the Google Home app, then follow the steps to add a new account to the device (if it's not already) and train your voice as well. Once you have configured your account and your voice on the account Baby Stats will remember you.

    2. You can check by saying "Ok Google, talk to baby stats to get ID" twice and ensure it's the same value. Again, ensure you are using the Google Home app (not Baby Stats). This is a device configuration.

  3. Invite anyone else. Return to the Google Home app. Then "Invite others who your your devices".

    1. Once you complete the registration process on the device and enable voice matching for the second user, Baby Stats will remember them too. HOWEVER... You now have 2 Baby Stats accounts on the device. Step 3 will explain how to link those accounts together.

  4. Link all your Baby Stats accounts together.

    1. On the main/default account, say "Ok Google, talk to baby stats to get ID." this request will return to you an identifier that us your unique account numnber for Baby Stats. Open up the Google Assitant on the second account (it's easiest to use their phone and type) "Ok Google, talk to baby stats to set ID ####", where #### is the unique ID from the main account. More information on data sharing is here. Data Sharing.

  5. You should be all set now with multiple accounts on the device, and all of them are now linked together within Baby Stats. There is no more configuration you need to do, unless you need to add another account. If you need another account setup, do Step 2 and 3 again.

  6. There are other, less likely reasons Baby Stats doesn't remember you. If you read above and you still need help, go to our Facebook Page or Twitter and you can chat directly with me and we can work through it. Facebook Page

Yes, after a few months we finally found the answer. Sadly, Mike is on vacations right now so I'm afraid we are not able to provide the answer at this point.

Do you have mobile apps for on the go?

Yes, go to https://www.babystats.org/ and see the different options for tracking.